Trust the Coach on this, YOUR PEOPLE-SYSTEM has bottlenecks causing waste, inefficiencies, low productivity and an impact on bottom line!
You see, teams and organizational operational systems both deal with what in the manufacturing world and quality analysis is known as ‘bottlenecks’.
So we’re on common ground, let me offer this definition for bottleneck: '...a point within a process/system where the flow and/or productivity is slowed down and where extra effort or resources must be expended to address the problem....' You won’t find that in Webster’s—but it will suffice to get us on the same page.
Now here’s what struck me as a new perspective on some old concepts regarding teamwork. Consider this for a moment – teams function much like any operation or process…. A PEOPLE-SYSTEM. It is a matter of everything being in sync, but instead of machinery and equipment, we are speaking of working relationships, roles and expectations understood, etc. Each operation (or person) must support others for teamwork to flow. When people function well together, the result is a highly efficient and productive process in terms of meeting goals and objectives.
That is precisely what team-building is all about, isn’t it? The challenge of improving and eliminating bottlenecks. Most teams have bottlenecks… and it is not productive to be sitting there thinking of Bob, Sue, or someone else that you probably view as a problem. We don’t address it by laying blame on players individually…although that may be the case. The bottom line is that we as people become the bottlenecks in people-systems and these have an impact on the overall success (pace, productivity, quality, etc) of the TEAM. Here are some of the bottlenecks that come to mind:
Message to Leaders? …to understand and realize the impact of bottlenecks on the team’s productivity and ultimate success. It’s not just what you should deal with… IT’S YOUR JOB!
Message to Team-members? (which we all are) …to take responsibility to help other members of the team peers) overcome their bottleneck…or yours! – it’s not just the leader’s job! The sooner we deal with them, the sooner we become a well-oiled machine, operation, system, and ‘TEAM’.
>>>Last but not least, when we do nothing about these situations, but just allow them TO BE, day after day after day, then we are practicing ‘insanity’. (defined by someone as: DOING THE SAME THING OVER AND OVER AND OVER, AND EXPECTING DIFFERENT RESULTS)…think about it. Take care, Doug